Get help with Ottili ONE.
Find the right support option for your question — from self-service documentation to direct contact with our team.
Choose how you get help.
Different questions need different answers. Pick the option that matches your situation.
Status page
Check if there are ongoing service issues or outages affecting your workflow.
Check status →Contact support
Email our team directly for account issues, billing questions or bug reports.
Contact us →Support mode inside your workspace.
When you are logged into the Ottili ONE dashboard, you can access support features directly from your workspace context.
Context-aware help based on your current module or workflow
Direct access to documentation relevant to your active task
Support tickets linked to your workspace and account
Priority routing for account and billing issues
Access
Log in to dashboard support
Dashboard support features are available when you are signed into your Ottili ONE workspace. Use the same account for all support interactions.
Go to dashboardCheck system status before reporting issues.
Before you report a problem, check the status page to see if there is a known service issue. This saves time and helps us focus on new problems.
System Status
Partial Outage
Last updated: 15 Jul 2026, 22:19
Monitored services
- Unified API
- Authentication (Ottili Auth)
- Ottili AI
- Business Suite
- Workflow Engine
- Marketplace Connect
- Content Automation (LD3)
- Shopping
- Platform Monitoring
Self-service guides and references.
Our documentation covers platform concepts, module guides, API references and integration setup. Most common questions are answered there.
Getting started guides
Read getting started →Platform concepts
Learn concepts →API reference
View API docs →Integration guides
Set up integrations →Direct support for account and billing questions.
Account access, subscription changes, billing inquiries and payment issues are handled by our support team via email.
Account support
For login issues, account access problems or workspace configuration help.
support@ottili-electronics.deBilling support
For subscription questions, payment issues or invoice requests.
billing@ottili-electronics.deReport bugs and unexpected behavior.
Found something that does not work as expected? Help us improve by reporting the issue with details about what happened.
How to report
- 1Describe what you were trying to do
- 2Explain what happened instead
- 3Include steps to reproduce the issue
- 4Attach screenshots or error messages if available
- 5Mention your browser and workspace context if relevant
Typical response time: 1–2 business days
We are a small team. We read every message and reply personally. For urgent platform issues, check the status page first — many problems are already tracked there with workarounds.