Troubleshooting

Account creation failures

Troubleshoot account creation in Ottili ONE: rejected signup, invalid or already-registered email, expired verification link, brute-force lockout and fraud-flagged registrations — with verified routes and statuses.

Überblick

This article covers errors that can occur during account creation* in Ottili ONE — that is, before you sign in for the first time. Most problems come down to a handful of causes: a rejected or already-used email address, an expired verification link, a lockout from brute-force protection, or a registration flagged as suspicious by fraud protection.

All signup, login and verification flows run through the Ottili ONE dashboard at [dashboard.ottili.one](https://dashboard.ottili.one). The public website (ottili.one) points to it for every authentication step.

Feature note:* Which sign-in methods (e.g. Google/Microsoft OAuth, passkeys, multi-factor) are available depends on your workspace configuration. Account creation itself uses email and password — the baseline method available everywhere. For what the status labels Live, Beta, Private Beta, In Development, Planned and Concept mean, see [Understand feature status labels](/docs/understand-feature-status-labels).

Prerequisites

Before you start troubleshooting, check these points:

You are using a valid, controlled email address (the verification email is sent there).
Your inbox (and spam folder) can receive messages from no-reply@ottili.one.
Cookies and local storage are enabled for dashboard.ottili.one in your browser.

Common account-creation failures

Signup is rejected with "Email already registered"

If the email address you entered is already linked to an Ottili account, signup rejects it with a neutral error (HTTP 409). For security, the message intentionally does not reveal whether the address exists — this prevents account enumeration through the signup form.

How to resolve it:

1. Sign in at [dashboard.ottili.one/login](https://dashboard.ottili.one/login) with that email and your password.

2. Forgot your password? Use Forgot password* on the login page to set a new one.

3. Does the account belong to a different company? Ask your administrator whether you should join via an invitation — see [Company and team](/docs/company-and-team).

Email address is not accepted

Signup validates the email address for a valid format and known risk patterns. The following cases typically lead to rejection:

Invalid format:* The address is missing, has a typo, or lacks a valid domain separator.
Disposable or temporary addresses:* Addresses from pure disposable / temp-mail providers are often rejected by fraud protection because they are frequently used for fake signups.
Too many signups from the same IP:* Multiple account creations from the same IP address in a short time can be temporarily blocked by fraud protection.

Use a permanent, controlled business or personal address. If the rejection persists, switch mail providers or contact support (see below).

Password is rejected

The password is required and must meet a minimum security bar:

At least 8 characters*.
Recommended: a mix of letters, numbers and special characters.
Must not match your email address.

Choose a new password that meets these requirements and submit the form again.

Verification email does not arrive (account stays incomplete)

After submitting, account creation generates a verification record and sends the email from no-reply@ottili.one. If it does not arrive:

1. Check your spam or junk folder.

2. Make sure the email address was correct at signup.

3. Add no-reply@ottili.one to your contacts.

4. Request a new verification link from the [login page](https://dashboard.ottili.one/login) or via the dashboard prompt (Resend verification email*).

The full guide is in [Verify your email](/docs/verify-your-email).

Verification link has expired

The verification link expires after 24 hours* (default). An expired link produces an error and the account remains not fully activated until verified.

Simply request a new verification link (see above).
Each newly requested email replaces the previous link; older links become invalid afterward.

Account temporarily locked (too many attempts)

For brute-force protection, the platform temporarily blocks access attempts when too many sign-in or confirmation attempts fail. The lock duration increases with repeated failures.

Wait for the lock to expire automatically, or*
use Forgot password* on the [login page](https://dashboard.ottili.one/login) to set a new password and clear the lock.

When to contact support

Contact support when:

your signup is repeatedly rejected despite a correct, permanent email address,
the verification email does not arrive after multiple requests,
your account is locked repeatedly,
you have no access to your registered email.

Open support at [ottili.one/support](https://ottili.one/support) and include your workspace domain and the exact steps so we can reproduce the problem. For known outages, check the [status page](https://status.ottili.one) first.