Getting started

Troubleshoot first-login problems

Targeted fixes for your first sign-in to Ottili ONE: verification email, wrong company, login loops, OAuth, account lockout, passkeys/MFA, and when to contact support.

Overview

When you sign in to Ottili ONE for the first time, a few things can get in the way — from a missing verification email to landing in the "wrong" company after login. This guide focuses specifically on first-login* problems and walks you through each one step by step.

All account, login, and verification flows run through the Ottili ONE dashboard at [dashboard.ottili.one](https://dashboard.ottili.one). The public website (ottili.one) points to it for every authentication step.

Feature note:* Which login methods are available (for example Google/Microsoft OAuth, passkeys, multi-factor) depends on your workspace configuration. Where a method is described here, it is treated as available as long as your workspace has enabled it. What the Live, Beta, Private Beta, In Development, Planned, and Concept status labels mean is explained in [Understand feature status labels](/docs/understand-feature-status-labels).

Before you start

Before you begin troubleshooting, check these basics:

You registered at [dashboard.ottili.one/signup](https://dashboard.ottili.one/signup) or accepted an invitation from your administrator.
The email address on your account is spelled correctly.
Cookies and local storage are enabled for dashboard.ottili.one in your browser.
Your inbox (and spam folder) can receive mail from no-reply@ottili.one.

Common first-login problems

Verification email not arriving

Email verification is required for full platform access. If the message from no-reply@ottili.one is missing:

1. Check your spam or junk folder.

2. Make sure the email address you registered with is correct.

3. Add no-reply@ottili.one to your contacts so future mail is delivered.

4. Request a new verification link from the [login page](https://dashboard.ottili.one/login) or via the dashboard prompt (Resend verification email*).

Important:* The verification link expires after 24 hours*. An expired link shows an error — simply request a new one.

If the email still does not arrive, try a different mail provider or contact support (see below).

"Wrong company" or empty dashboard after login

After login you land in the context of a company. If data is missing or it seems like the "wrong" company:

1. Click your profile icon in the top-right corner.

2. Select Switch company*.

3. Choose the company you were invited to.

Your account can belong to several companies; the active context determines which data and modules you see. Learn more in [Company and team](/docs/company-and-team).

Login page loops or session will not persist

Cookies blocked:* Enable cookies and local storage for dashboard.ottili.one. In private mode some browsers block targeted storage.
Stale assets:* A hard refresh (Cmd/Ctrl + Shift + R) clears old scripts and site cookies.
Session timeout:* Sessions expire after an idle period (typically 30 minutes to 8 hours) and an absolute maximum lifetime (typically 7 days) — configurable by your organization. You are then sent back to sign in.
Different browser:* Try another browser or a private window to rule out extension conflicts.

OAuth login (Google/Microsoft) fails

If your workspace has Google or Microsoft OAuth enabled, the login page shows specific messages. Common cases:

Sign-in canceled:* You closed the provider window. Try again.
Security check failed (State-Mismatch):* The OAuth handshake expired. Refresh and try again.
Sign-in unavailable / callbacks not configured:* This provider is temporarily disabled for this dashboard. Use email and password.
"This account uses Google/Microsoft sign-in":* Use the matching provider button, not the password field.
Could not complete sign-in:* The provider returned an error. Wait a moment and try again.

If OAuth keeps failing, sign in with email and password and contact support.

Account temporarily locked (too many attempts)

For brute-force protection, the platform temporarily locks your account when too many sign-in attempts fail. The lock duration increases with repeated failures.

Wait for the lock to clear automatically, or*
use Forgot password* on the [login page](https://dashboard.ottili.one/login) to set a new password and clear the lock.

Passkey not offered or MFA prompted unexpectedly

Passkey missing:* Passkeys (WebAuthn) are supported where your workspace has enabled them. Register a passkey under Account → Security* before you can choose it at sign-in.
MFA appears:* Where your workspace has enabled an extra verification step, a second factor is requested on new devices or after sensitive changes. Complete the second factor; if you lose it, use account recovery and contact support.

Page will not load or redirect fails

Make sure you are on the current dashboard host (dashboard.ottili.one) and that your network is not blocking it.
Check the [status page](https://status.ottili.one) for known incidents before reporting the issue.
A hard refresh (Cmd/Ctrl + Shift + R) clears stale assets.

When to contact support

Contact support when:

the verification email does not arrive despite multiple requests,
your account is locked repeatedly,
you have no access to your registered email or your second factor,
you get no permission for the expected company after login.

Open support at [ottili.one/support](https://ottili.one/support) and include your workspace domain and the exact steps you took so we can reproduce the issue.