This article explains how plan changes work in Ottili ONE. All changes are per company* and take effect within your company context in Settings → Billing*.
Upgrading your plan
- An upgrade* takes effect immediately* and unlocks the higher plan's entitlements (more credits, seats, storage, API requests, active modules, priority support).
- The price difference for the current period is handled through proration* — you pay for the upgraded portion of the cycle, not the full new price upfront.
- Upgrades never lose your data or configuration.
Downgrading your plan
- A downgrade* is typically applied at the end of the current billing cycle*, so you keep the higher plan's allowances until then.
- When the lower plan takes effect, entitlements adjust to its allowances. If you are above a lower limit (for example seats or storage), you may need to reduce usage to fit.
- Downgrades also preserve your data; only the allowance changes.
Changing the billing interval
Plans can usually be billed monthly* or annually*. Switching the interval is treated like a plan change — immediate for upgrades to annual, end-of-cycle for downgrades to monthly — with proration applied.
Cancelling your subscription
- You can cancel* from Settings → Billing*. Cancellation stops future renewals.
- Your data is retained* after cancellation according to Ottili's retention policy; you are not wiped immediately.
- You can reactivate* later by resubscribing; your configuration remains where you left it where the product allows.
Cancellation and reactivation follow the same company-scoped, credit-aware model: nothing is charged without explicit confirmation.
Comparing plans before you change
Before upgrading or downgrading, open Plan comparison* in the dashboard
(/dashboard/plans/compare). It shows one accurate comparison of every Ottili ONE
plan — limits, included modules and bundles, support, credits and honest product
availability — derived entirely from the real catalog, not marketing claims. You can
also read the business-outcome explanation for each plan to pick the right tier.
Operators can publish an idempotent, catalog-versioned snapshot from
Admin → Billing → Plan comparison* to share a frozen quote reference.
Getting billing support
If you have a billing question or need a custom configuration:
- Use the Support* area inside the dashboard.
- Visit the public [support page](/support) for help-center articles and escalation paths.
- For enterprise pricing or bespoke contracts, use the [contact page](/contact).
Related articles
- [Billing overview](/docs/billing-overview) — plans and Free Forever.
- [Invoices & payments](/docs/invoices-and-payments) — invoices and payment methods.
- [Usage & hard limits](/docs/usage-and-limits) — caps that protect your bill.
- [Understand plans and credits](/docs/understand-plans-and-credits) — how plans and the company wallet fit together.
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