Overview
When something does not work as expected, or you have a question, there are several ways to get unblocked quickly. Most issues are resolved through the Ottili ONE documentation, the public status page, or the Support Center — and when it is urgent, you can reach the support team directly.
Ottili ONE documentation
The documentation at [docs.ottili.one](https://docs.ottili.one/) is the fastest starting point for explained workflows, concepts, and step-by-step guides. Start with the [Getting Started guide](/docs/getting-started-with-ottili-one), or browse the Getting started* category directly.
If you are unsure what a status badge such as *Beta* or *In development* means, the article [Understand feature status labels](/docs/understand-feature-status-labels) explains how Ottili ONE signals availability.
Check the status page
Before opening a ticket, check the [public status page](https://status.ottili.one/). It shows active incidents, planned maintenance, and the real-time status of individual components. The status page is also a knowledge source for Support AI: if an incident is listed there, the assistant already knows about it.
Support Center and Support AI
In the [Support Center](https://ottili.one/support) you can submit requests and track their progress. The Support AI* assistant is also available there — it answers your questions and suggests relevant articles. Support AI uses the Ottili ONE documentation and the public status page as its knowledge sources.
Support AI complements the human support team; it does not replace it. For complex or privacy-sensitive matters, the team takes over.
Contact us directly
Open a request through the [Support Center](https://ottili.one/support). Have the following details ready so we can help quickly:
- Your workspace domain* (for example
yourcompany.ottili.one) - The exact steps* that led to the problem
- What you expected* versus what you actually saw*
- Screenshots or error messages, if available
Writing a good bug report
A precise report saves time on both sides:
- Name the environment:* browser, operating system, or app version.
- State the time:* when did it happen, and was there a known incident on the status page at that moment?
- Describe reproducibility:* does it happen always, sometimes, or only once?
- Mind the company:* if you work across several companies, switch to the correct company using the company switcher in the top bar before testing.
Where to go next
- [Account and login](/docs/account-and-login) — for sign-in or access problems.
- [Troubleshooting](/docs/troubleshooting) — the most common issues and how to fix them.
- [What is Ottili ONE?](/docs/what-is-ottili-one) — a platform overview.
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