AI features across Ottili ONE — Ottili AI, Business Hub AI, LD3, Flows/automations, and Ottili Coder — are metered in a single company-scoped credit balance. This article explains the wallet, how usage is calculated, what happens at the limit, and how to top up.
Company wallet
Each company has one AI credit wallet. It has two balances:
- Included monthly credits:* granted by your plan and reset at the start of every billing period.
- Recharge credits:* added when you purchase credit packs; they sit on top of the included balance and are spent after included credits are used.
You can view the current balance, the period end date, and recent credit activity in your company billing or AI settings. The balance is per company, so every workspace and user under the company draws from the same pool.
How usage is metered
Every AI request consumes credits based on:
- The model used (each public model has a base cost per million tokens).
- Input and output token counts (cached input is cheaper).
- The product surface (for example, Coder and agentic workflows use more credits than a standard chat).
- Risk and context factors (long context, tool-heavy, or ultra-tier models increase the cost).
- A safety margin so the final charge reflects real provider cost plus overhead.
Each request returns how many credits it used. A monthly AI budget can be configured; when the budget or remaining credits are exhausted, generation stops with a clear error instead of over-spending.
Hard caps
Hard caps protect you from runaway spend:
- Included credits reset every billing period; unused included credits do not roll over.
- When the total balance (included + recharge) hits zero, further AI actions are blocked and return a payment-required error.
- The wallet reports a clear status (ok, depleted, or blocked) so the UI and API can show exactly why an action stopped.
- No charges occur without an explicit, configured budget or purchase.
Recharge
When you need more than your included allowance, purchase credit packs in your billing settings. Recharge credits are added to the wallet immediately and are spent after included credits are exhausted. Current pack sizes and prices are shown at purchase time. Recharge credits do not expire with the monthly reset — they persist until used.
Run budgets
For multi-step work such as Coder runs or agentic missions, you can reserve a budget per run. The run tracks used credits against the reserved budget and pauses when it reaches the limit (configurable stop behavior). This keeps long-running automation within a predictable spend.
Checking your balance
Check your balance and usage in Settings → AI or your billing settings rather than repeatedly calling the API. If you build on the Ottili AI API, the generation response includes a usage object with the credits consumed per request, and usage-limit errors tell you when to top up.
Support
For credit, recharge, or wallet questions, contact support and include your company name and the period in question. For plan changes that affect your allowance, see Billing, plans & Free Forever.
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