Billing

Invoices & payments

How invoices are generated and delivered, which payment methods are supported, and what happens with failed payments.

Ottili ONE handles payments through Stripe*. This article explains invoices, supported payment methods, and how failed payments are handled.

Invoices

For paid plans, Ottili ONE generates invoices automatically* at each billing cycle.

View and download* invoices from Settings → Billing* in the dashboard.
Each invoice shows line items and totals* — the plan, any add-ons, and credit top-ups.
Invoices are delivered* to the billing contact on file.
Payment terms* and any applicable tax information* appear on the invoice; provide your company tax details in billing settings so they are reflected correctly.

The Free Forever plan includes a read-only billing summary* — no invoice is produced because there is nothing to charge.

Payment methods

Payment methods are managed through Stripe's secure customer portal:

Add a payment method* (for example a credit or debit card) when subscribing or anytime from billing settings.
Update* the default payment method without interrupting your subscription.
Remove* a method once another is active.

Card data is handled by Stripe; Ottili ONE never stores raw card numbers.

Failed payments

If a payment fails (expired card, insufficient funds, bank decline):

Ottili ONE retries* according to Stripe's recovery flow and notifies the billing contact.
Your subscription is marked past due* and may move toward cancellation if the issue is not resolved.
Update the payment method promptly* to restore active status and avoid a service interruption.

How a payment becomes "paid"

Ottili ONE never marks an invoice as paid on a guess. A payment moves an invoice to paid* or partial* only after a trustworthy confirmation* exists:

A provider webhook or pull (for example Stripe) reporting the charge as succeeded, or
an operator's permission-gated manual confirmation for bank or cash entries.

Until then, the payment stays in an unconfirmed state and the invoice balance is not* moved. This is the same rule that protects real revenue data: a recorded payment is not revenue, and a manual bank entry cannot silently flip an invoice to paid.

Overpayments are handled too — the invoice is marked paid and the surplus becomes a credit* on the customer file. Every payment is idempotent and company-scoped, so replays never double-count.

Status honesty

Automated invoices and self-serve payment management are part of the paid-plan* experience, which is being prepared for general availability. The Free Forever plan is €0 and requires no payment method. Payment confirmation and allocation behavior described above applies wherever Business Hub payments are recorded.