When something does not work as expected, work through the relevant section below. Most issues are resolved by clearing the browser session, checking the company context, or re-authenticating.
Account & login
- Cannot sign in*: Use the email and password you registered with. If you signed up with a workspace invite, confirm the invite link came from your company administrator.
- Cannot stay signed in*: Ensure cookies are enabled for the Ottili dashboard host, and that your browser is not blocking third-party storage in private mode.
- Password reset not arriving*: Check spam, then request a new reset from the login screen. If it still fails, contact support with your workspace domain.
- Wrong company after login*: Switch the active company from the company switcher in the top bar. Your account may belong to several companies.
Connectivity
- Page will not load*: Confirm you are on the current dashboard host and that your network is not blocking it. A hard refresh (Cmd/Ctrl + Shift + R) clears stale assets.
- Slow or intermittent*: Check the status page for known incidents before reporting an issue.
Integrations & sync
- Integration not connecting*: Re-authorize the connection from Integrations and confirm the external account still has the required scopes.
- Data not syncing*: Open the integration's sync log, confirm the last successful run, and re-run manually if needed.
Still stuck?
Open the [Getting Started guide](/docs/getting-started-with-ottili-one) or [contact support](/support). Include your workspace domain and the exact steps you took so we can reproduce the issue.
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