Ottili Cloud support follows the same help channels as the rest of the platform. During Early Access, cloud questions route through Ottili support.
How to get help
- Documentation*: start with the Ottili Cloud docs you are reading.
- Support*: open a request through the shared Ottili support channel for account, access, billing and operational questions.
- Early Access customers*: participants in the Early Access program receive prioritized guidance while the product matures.
What support covers today
Account and identity questions, Early Access onboarding, and guidance on the reachable compute category. Topics tied to not-yet-live categories — storage, networking, databases, containers, serverless — are handled as part of the Early Access program rather than as generally available support.
Availability
General self-service cloud support beyond Early Access is not yet available. Use the shared [support](/support) page for the current channels.
Related
- Check the current [status](/docs/cloud-status) of Ottili Cloud.
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